Anthony Gwilliam

Cx Evolve Manager @Oracle

Preston, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jul 2020 — Present

Cx Evolve Manager @Oracle

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EDUCATION

2001 — 2003

Winstanley College

A Level, Business Studies

2001 — 2003

Winstanley College

A Level, Communication and Media Studies

2001 — 2002

Winstanley College

AS Level, Computing

2001 — 2003

Winstanley College

A Level, Information Technology

2004 — 2008

University of Lancashire

BA/BSc (Hons), Web & Multimedia Technologies and Business Information Systems

SKILLS

TelecommunicationsAnalysisCustomer ExperienceCustomer RelationsCall CenterBusiness AnalysisRightnowCrmProcess ImprovementService DeliveryCrm IntegrationTeam ManagementCustomer ServiceManagementChange ManagementSolution ArchitectureSocial MediaFacebookTwitterEnterprise SoftwareTechnical SupportCall CentersStrategyContact CentersOracleCustomer Relationship Management (Crm)Business Process ImprovementAccount ManagementSoftware as a Service (Saas)Business DevelopmentBusiness StrategyPartner ManagementChannel Partner DevelopmentSocial Media MeasurementSalesLeadershipBusiness TransformationBest PracticeRequirements AnalysisBusiness Intelligence

ABOUT ANTHONY GWILLIAM

Demonstrated ability to analyse, evaluate and implement change. Hard working, loyal and able to collaborate in a team with internal and external customer focus. Forward thinking and driven especially under pressure.Specialties: In depth knowledge of Oracle RightNow, Oracle Social Relationship Management, Kana & BMC Remedy specifically within Fault management & multi channel correspondence environments.

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