Anthony Gigante
Unified Communications (UC) and Contact Center as a Service (CCaaS) Engineer
- Role
- Ucaas Ccaas Cloud Communications Architect at Waters Corporation
- Location
- Wilmington, MA, US
- LinkedIn followers
- 500 followers
About Anthony Gigante
Being at the forefront of human evolution in mobile computing has shaped my career. The ability to access billions of pieces of information at our fingertips has transformed humanity, and I have been a key player in this progression. Starting with the Palm Pilot, and moving through Blackberry, Pocket PC, Android, Apple, and Symbian, I witnessed and contributed to the technological advancements that defined this era. Back then, I identified Push Email as the \"killer app\" before it became a staple in modern communication.Today, my expertise spans cloud, video, mobile, virtual communications, team collaboration, firewall, traffic shaping, security, encryption, cloud migrations, and implementations. My leadership extends to pre- and post-channel/direct sales, business development, installations, training, analytics, trade show operations, and competitor assessments. With extensive subject matter expertise, I thrive on working with new software concepts, shaping and developing marketable offerings that may drive the next wave of technology. My journey through innovation and adaptability continues to fuel my passion for progress.
Experience
Ucaas Ccaas Cloud Communications Architect
Oct 2021 — Present · MA, US
AI Prompts Intelligent transfersinContact Contact Center Scripting (35 sites) Marketing Intelligence using analyticsVendor ManagementTraining and Knowledge TransferBest Practices on cloud configurations UC Worldwide. Deployment, APAC. Europe. Americas, China, India.Recommendations on Disaster Recovery best practices.Acquisitions Integrations into cloud communications
Education
New Horizons Computer Learning Centers - Waltham
Certificate, Virtualization Concepts and Cloud Computing
2018 — 2019
Computer Learning Center
Certification, Systems Programming
1996 — 1997
New Horizons Computer Learning Center
Microsoft Certifications plus Security +, and Linux (Red Hat)
2008 — 2009
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