Anthony D. Jones

Senior IT Support Technician @Feeding America

Chicago, IL, US

Day to Day duties areTracking and servicing incident tickets through Microsoft Service ManagerImage laptopsSetup workstationsCreate and setup accounts through Active DirectoryAdd and remove users to email groups and distribution groups in Office 365 AdminAdd and remove users from email groups and distribution groups through Microsoft AzureCreate users through AD using Microsoft Visual StudioRun and operate powershell to setup users in AD and Microsoft AdminProvide users access to Food Bank servers using Microsoft DynamicsAssign software licenses to usersTroubleshoot software and hardwareRemote into users machine using Bomgar and Microsoft Remote DesktopUse SCCM to pushout software to users machineTest and troubleshoot equipment in conference rooms (projectors, televisions, kiosks)Troubleshoot Printers and LaptopsWorked on a project to integrate Service Now in our systemTroubleshoot and run updates on our phone & video conference system WebExSetting users up in a program called CeresDeploy Microsoft Endpoint on new and reimage laptopsAssist in conference rooms with setup using our conference tool WebExUpdate conference laptops and test projectors once a monthAssist with Microsoft Authenticator setup on laptop and mobile deviceMaintain shared accounts passwords on a software via keeper securityHandle and troubleshoot conference rooms with WebEx and Microsoft TeamsCreate accounts, disable accounts, and devices through AVD and Azure AD

DePaul University

Information Technology

Harold Washington College

Associate's degree, Information Technology

Sanford Brown Chicago

Bachelor of Applied Science (BASc), Information Technology

King College Prep Highschool

Diploma, Information Technology