Anthony D. Jones

About Anthony D. Jones

I\'m a professional in technology looking to expand and learn many skillsets within technology. I majored in Information Technology focusing on Computer Programming. I\'m looking to gain experience in the IT industry and move up within a company and add more skills. I\'m skilled in database management and programming. I gained IT experience when attending my two previous institutions. Harold Washington College & DePaul University. Very experienced in Microsoft Office, Microsoft Operating systems, VMWare, Eclipse, MySQL Server, Oracle MySQL, Java, C++, html, xhtml, CSS3 and Cisco Packet tracer. I\'m a hard-worker and willing to learn anything new in the IT field.

Experience

1. Senior IT Support Technician

   Feeding America

   Oct 2025 — Present · Chicago, IL, US

   Day to Day duties areTracking and servicing incident tickets through Microsoft Service ManagerImage laptopsSetup workstationsCreate and setup accounts through Active DirectoryAdd and remove users to email groups and distribution groups in Office 365 AdminAdd and remove users from email groups and distribution groups through Microsoft AzureCreate users through AD using Microsoft Visual StudioRun and operate powershell to setup users in AD and Microsoft AdminProvide users access to Food Bank servers using Microsoft DynamicsAssign software licenses to usersTroubleshoot software and hardwareRemote into users machine using Bomgar and Microsoft Remote DesktopUse SCCM to pushout software to users machineTest and troubleshoot equipment in conference rooms (projectors, televisions, kiosks)Troubleshoot Printers and LaptopsWorked on a project to integrate Service Now in our systemTroubleshoot and run updates on our phone & video conference system WebExSetting users up in a program called CeresDeploy Microsoft Endpoint on new and reimage laptopsAssist in conference rooms with setup using our conference tool WebExUpdate conference laptops and test projectors once a monthAssist with Microsoft Authenticator setup on laptop and mobile deviceMaintain shared accounts passwords on a software via keeper securityHandle and troubleshoot conference rooms with WebEx and Microsoft TeamsCreate accounts, disable accounts, and devices through AVD and Azure AD

Education

• DePaul University

  Information Technology

  2011 — 2013

• Harold Washington College

  Associate's degree, Information Technology

  2009 — 2011

• Sanford Brown Chicago

  Bachelor of Applied Science (BASc), Information Technology

  2013 — 2016

• King College Prep Highschool

  Diploma, Information Technology

  2005 — 2009

Skills

• Iphone
• Operating Systems
• Windows Vista
• Social Networking
• Software
• Driving License
• Desktop Computers
• Web Development
• Programming
• Technical Support
• Windows Xp Pro
• Html
• Software Installation
• Microsoft Access
• Basketball
• Troubleshooting
• Windows
• Wireless Networking
• Mobile Application Development
• Security
• Computers
• Wordpress
• Microsoft Excel
• Powerpoint
• Networking
• Windows Xp
• Android
• Computer Science
• Php
• Access
• Computer Security
• Social Media
• Mobile Applications
• Active Directory
• Databases
• Video Games
• Microsoft Office
• Microsoft Office 2007
• System Administration
• Computer Repair