Anthony Franklin
Claims Supervisor at Farmers Insurance
- Role
- Claims Supervisor at Farmers Insurance
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Anthony Franklin
I am a results-driven business professional with 10+ years of leadership, training, and…
Experience
Claims Supervisor
Sep 2011 — Present · Northern California, US
Virtual supervision of blended team of claim handlers. My team handles complex injury claims, homeowners liability claims, and some higher exposure claims. I actively assist and provide direction in all aspects of claim handling and personal development. Work is reviewed for customer service, internal, and regulatory compliance. Performs all leadership functions including coaching, performance management, and performance reviews.
Education
California State University - East Bay
BA
Skills
- Casualty
- Analysis
- Team Building
- Risk Management
- Talent Management
- Management
- General Insurance
- Coaching
- Sales
- Customer Relations
- Employee Relations
- Customer Service
- Training & Development
- Public Speaking
- Leadership
- Talent Acquisition
- Recruiting
- Performance Management
- Change Management
- Leadership Development
- Employee Engagement
- Program Facilitation
- Call Centers
- Training
- Staff Development
- Succession Planning
- Time Management
- Performance Improvement
- Conflict Resolution
- Employee Training
- Customer Satisfaction
- Employee Benefits
- Customer Retention
- Project Management
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