Anthony Bannister
Senior Delivery Manager - Dws @National Highways
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WORK HISTORY
Senior Delivery Manager - Dws @National Highways
Responsible for delivering and enhancing Digital Workplace services, ensuring high-quality, reliable IT services aligned with business objectives. Working closely with stakeholders and suppliers to drive service performance, continuous improvement, and user satisfaction.Manage end-to-end delivery of Digital Workplace services, ensuring SLA and KPI performance while aligning services to business needs. Oversee deskside support, AV, print and procurement services across multiple suppliers, driving performance, compliance and value across contracts. Track service performance and implement continuous improvement initiatives to enhance service quality and efficiency. Produce and present service reports across weekly, monthly and quarterly governance forums, providing clear insights to stakeholders.Support financial management including budgeting, forecasting and cost control, ensuring services are delivered within agreed financial frameworks. Act as a subject matter expert across projects and transformation programmes, contributing to service design and delivery improvements. Provide escalation management and out-of-hours support to maintain service continuity.Key achievements include contributing to a multi-million-pound transformation programme improving service delivery across the organisation, supporting the rollout of over 300 upgraded meeting rooms to meet evolving business needs, and enhancing service performance, reporting quality and supplier delivery through continuous improvement initiatives.
EDUCATION
The King's Church of England Academy
Student
Zenos
Apprenticeship Degree
SKILLS
ABOUT ANTHONY BANNISTER
Results-driven Senior Service Delivery Manager with ITIL 4 certification and a strong track record of delivering high-performing digital workplace services across large-scale organisations. I specialise in service transformation, operational efficiency, and stakeholder management, consistently driving improvements that enhance user experience and reduce costs. Currently leading within Digital Workplace Services at National Highways, I am responsible for delivering and evolving critical IT services, managing suppliers, and ensuring service performance aligns with strategic business objectives. Key strengths include:Service Delivery & IT Operations ManagementDigital Workplace TransformationSupplier & Contract ManagementSLA & Performance OptimisationFinancial & Cost ManagementLeadership & Team DevelopmentCareer highlights:Delivered 60% cost savings through transformation of asset disposal processesPlayed a key role in a multi-million-pound transformation programmeManaged large-scale rollouts including 300+ meeting rooms and 500+ users onboardingConsistently rated “Distinguished” for exceeding service delivery targets I’m passionate about continuous improvement, innovation, and delivering exceptional user experiences, while aligning IT services with wider organisational goals.
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