Anthony Alers
Strategic Leader Driving Operational Excellence, Cultural Transformation, and Exceptional Customer Experiences Through Data-Driven Insights
- Role
- Customer Service Manager at Empower Pharmacy
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Anthony Alers
As a results-driven leader with a proven track record in transforming operations, I…
Experience
Customer Service Manager
Oct 2023 — Present · Houston, TX, US
Spearheaded the transformation of clinic services, and call center operations, achieving significant improvements in productivity and efficiency.Implemented KPIs and performance metrics to align departmental goals with organizational objectives, driving measurable improvements in customer satisfaction.Championed leadership development by instituting coaching reviews, fostering targeted growth among supervisors and team leads, and ensuring faster, more effective team outcomes.
Education
College of Southern Nevada
Associate of Arts and Sciences (A.A.S.)
2009 — 2011
Skills
- Salesforce.com
- Training & Development
- Sales Operations
- Customer Service
- Team Leadership
- Business Development
- Direct Sales
- Account Management
- Sales Management
- Team Management
- Team Building
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