Anthony Wilson

Personal Shopping Assistant @Harrods

London, GB

Key Accountabilities:Hosting VIP Clients matching the luxury experience that personal shopping brings.Deliver a world class customer experience that is unrivalled in the marketplaceDisplay excellent attention to detail when helping to style customers by actively listening to their needsIntroduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyaltyResolve queries effectively face-to-face or on the telephoneMaintain replenishment and achieve excellent stockroom and back of house standards to ensure product availabilityMaintain high standards of personal presentationTake an active role in supporting in-store events, providing ideas and feedback on ways to improve.Maintains sophisticated retail and visual standards to capture the customers imagination to drive salesTakes an active role in loss prevention within the storeAdheres to all health and safety policies at all times

Middlesex University

Bachelor of Applied Science - BASc