Anthony Vishal

About Anthony Vishal

Heading the Contract (B2B) Channel Services group – responsible for development and success of Millerdealer network of 270+ dealers across International regions who bring ~$1B annual revenue to the company.Previous experience BPO - managed multiple transition projects and operations across industries (financial, retail, petroleum, technology) and functions (procurement, HR, finance, travel). Worked 30% of the time internationally based at client locations.

Experience

1. Senior Manager - Channel Services

   MillerKnoll

   Feb 2022 — Present · Bengaluru, IN

   In charge of the development and success of the 270+ strong B2B dealer network of Herman Miller International. Played key role in integration post-merger providing multi-brand ease of doing business for dealers with the organization after the merger of Herman Miller and Knoll forming MillerKnoll brand. Revamped the Dealer rewards program to include multi-brand targets, attractive schemes, and easier to use systems for dealers. Enhanced Channel Analytics through Business Intelligence. Introduced Power BI dashboards for live dealer related information. Now transitioning to Tableau as a part of corporate direction. Strategic Bids & Proposals support through targeted information packaged in a well-designed brand standard presentations – Introduced Qvidian for faster presentation building and increased response speeds by using AI. Revamped the repository with multi-brand resources and stood as the only team that can centrally provide any information from across brands. Introduced Salesforce based Bids & Proposals requests to understand the Opportunity better through Salesforce CRM, further building with the support of Digital team Salesforce Experience Site for direct collaboration. Built from scratch the dealer onboarding program for new dealers and single-to-multi brand (meaning all) dealers to induct dealers into the new world of MillerKnoll. Built multiple assets, documents, digital tools, and key connections to support this induction. Conceptualized and introduced Pricing Helpdesk to facilitate multi-brand product quotes from across 15+ MillerKnoll family of brands. This removed a major complexity for our clients and dealers, in quoting from multiple systems working with multiple brand contacts. 360-degree annual feedback surveys from dealership associates spanning respondents on all facets of working with MillerKnoll as a company. Action plans and follow through with Sales, Marketing, Operations, and Finance on improvement areas.

Education

• Indian Institute of Management Bangalore

  Executive General Management

  2015 — 2016

• Sri Krishnadevaraya University

  BCA

  2000 — 2003