Anthony Tiernan

Experience

1. Implementation and Payroll Support Specialist

   Onepoint Human Capital Management

   Aug 2023 — Present · US

   Payroll & Human Capital Management Implementations role encompasses a diverse set of responsibilities:Lead the Implementation of new customers in all aspects of Payroll within the HCM software.Configuring the application to meet the customers specific needs and seamlessly transferring relevant employer and employee data onto HCM software systems.Manage multiple implementation projects, adhering to transition schedules and meeting deadlines promptly.Conducting customer meetings and training sessions in a one to one or one to many setting.Complete discovery processes to assess configuration needs for each client.Facilitate weekly project team review calls with clients and maintain daily contact to obtain payroll data and set schedules.Ensure accurate processing of payroll-related data to meet appointment schedules and maintain a high rate of client retention through quality service.Maintain client files and resolve client/system problems, fostering positive relationships with clients, agencies, and coworkers.Participate in conducting training sessions, possibly requiring travel to client sites, and perform other assigned duties.Communicate issues and resolutions promptly to clients, accurately track task action items in the online HCM system, and prioritize tasks autonomously.Understand basic networking and desktop support concepts, multitask effectively, and maintain a high level of quality work.Support requests received via phone, email, CRM, or internal requests, and log trouble tickets into the company\'s web-based CRM system.Stay updated on payroll processing systems and changes in wage and tax laws, corresponding with tax agencies on behalf of clients.Develop and maintain a client training program via electronic documents, webinars, and recorded sessions.Provide tier 2 support for HCM system issues, including but not limited to payroll, HR, Time Labor Management modules.Multi state processing

Education

• California State University, Fresno

  Bachelor of Science (BS), Finance, General

  2009 — 2014

• California State University, Fresno

  Bachelor of Business Administration (BBA), Finance

  2009 — 2014

Skills

• Microsoft Office
• Management
• Budgets
• Food Safety
• Outlook
• Microsoft Word
• Food & Beverage
• Customer Service
• Food Service
• Process Scheduler
• HR Management
• Public Speaking
• Specialty Retail
• Trade Promotions
• Teamwork
• Microsoft Excel
• Powerpoint
• Time Management
• Event Planning