Anthony Thompson
Senior Learning Professional | Operations Management | Operations Consultant | Diversity Equity & Inclusion Advocate | Virtual Learning Facilitator, Instructor-Led Training
- Role
- Learning and Deliver Consultant at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Anthony Thompson
With over fifteen years of experience in communications, learning, and delivery, I am passionate about creating engaging and inclusive content for diverse audiences and communities. My mission is to empower and inspire people to embrace their strengths and opportunities while working on both. Helping people recognize their potential and guiding to their highest selves. In my previous role as a senior learning and delivery instructor at Truist, I trained new hires on customer service skills, banking systems, industry knowledge, critical thinking, and peak performance. I also worked with the design team to improve training materials and update them according to the line of business procedures. Through these experiences, I developed and demonstrated skills in curriculum, social networking, class facilitation, unconscious bias, diversity and inclusion, and speaking confidently and effectively.
Experience
Learning and Deliver Consultant
Mar 2024 — Present · Charlotte, NC, US
As a L&D Consultant, I deliver Global Treasury Management training to Business Relationship Support Representatives, Treasury Management Team Leads, and Business Relationship Support Managers. This material aids in the support of high profile commercial clients. The business representatives are the main contacts for the commercial clients concerning all issues with their accounts. I am also instrumental as a liason between the line of business and learning and delivery. I schedule meetings with new hires for classes, adjust based on business needs. I meet with leadership regarding classes, stay up to date with changes and implement them quickly. I play a large hand in problem resolution, project management, coaching and development, and facilitation regarding customer service.
Skills
- Training & Development
- Team Facilitation
- Microsoft Word
- Banking
- Meeting Facilitation
- Expense Reports
- Social Media
- Virtual Facilitation
- Instructor-Led Training
- Leadership
- Time Management
- Quality Assurance
- Facilitation
- Coaching & Mentoring
- Customer Satisfaction
- Training
- Employee Training
- Program Management
- Expense Management
- Training Facilitation
- Public Speaking
- Research
- Call Centers
- Coaching
- Data Entry
- Customer Service
- Management
- Team Building
- Insurance Claims
- Retail Banking
- Hands-on Training
- Discussion Facilitation
- Job Coaching
- Curriculum Development
- Event Planning
- Curriculum
- Analysis
- Microsoft Office
- Sales
- Data Analysis
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