Anthony Sigler
AVP, Regional Director Customer Service
- Role
- AVP, Regional Director Customer Service at U.S. Bank
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Anthony Sigler
Accomplished Regional Contact Center Director with expertise in both servicing and collections that include consumer auto loans, lines of credit, overdraft, credit card and auto lease products. Proven success implementing solutions that drive operational efficiencies, streamline expenses, improve performance, drive revenue growth, and maximize profitability. Recognized as a dynamic leader who effectively communicates with executive leadership, clients, and stakeholders while mentoring cross-functional teams that consistently exceed expectations.
Experience
AVP, Regional Director Customer Service
Jun 2021 — Present · Cincinnati, OH, US
Currently lead, manage, develop, and motivate Customer Service Managers across the country, servicing more than 1.5MM active customers. A few selected achievements: Improved agent KPI performance by ~15% with development of a balanced scorecard and higher emphasis around performance management Increased customer satisfaction to program highs in 2023 surpassing financial industry averages through various enhancements and dedication to employee coaching & development Successfully led through several migrations ranging from telephony technology upgrade, banker dashboards and a major bank conversion
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