Anthony Robinson

About Anthony Robinson

With 7+ years of experience as a SaaS executive, I have a proven track record of driving successful software implementations and delivering exceptional customer experiences. My background in project management has allowed me to deliver projects on time and exceed customer expectations, time and time again.I am a skilled communicator, bridging the gap between technical and non-technical stakeholders with ease, and a customer-focused leader who always puts the customer\'s needs first. My data-driven approach and problem-solving abilities have allowed me to continuously improve processes and drive positive business impact, including:• Enhanced Customer Experience: I implemented process improvements that led to a reduction in customer complaints and an increase in repeat business.• Improved team efficiency and satisfaction: I coordinated additional training for the existing team, resulting in improvement of skills and job satisfaction.• Boosted Customer Engagement and Adoption: I boosted customer engagement and adoption of company products, resulting in a 10% increase in system usage rate.With my passion for delivering successful implementations and exceptional customer experiences, I am eager to bring my skills and experience to a new challenge in Customer Experience.Outside of work:‍I am a father to two beautiful twin girls #GirlDad🧘‍Beginner yogiHouseplant dad

Experience

1. Team Lead, Implementation Consulting

   SS&C Advent

   Apr 2025 — Present

Education

• The University of Akron

  Bachelor's degree, Marketing Management & Sales Management

  2010 — 2014

Skills

• Data Analysis
• Market Research
• Customer Service
• Marketing
• Public Speaking
• Marketing Strategy
• Employee Training
• Microsoft Office
• Sales
• Management
• Leadership Development
• Strategy
• Leadership
• Social Media Marketing
• Training
• Powerpoint
• Microsoft Excel
• Research
• Microsoft Word