Anthony Richardson
Acting Director-Service Quality
- Role
- Acting Director, Service Quality at Greater Cleveland Rta
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Anthony Richardson
Established transit industry professional with years of hands-on, supervisory and managing experience in the areas of bus and rail services. Team player and leader who actively collaborates with employees in engineering, marketing, operations, human resources and finance in getting projects completed on time and within budget.
Experience
Acting Director, Service Quality
Dec 2012 — Present · Cleveland, OH, US
Manage and lead a department of 70 Service Quality managers, supervisors and coordinators. Responsible for the quality of all scheduled bus and rail services, along with the safety and security of our customers.Implement and ensure all bus and rail operators are compliant with the rules, regulations, procedures and standards of the Greater Cleveland Regional Transit Authority.
Education
Cuyahoga Community College
Associate's degree
Skills
- Access
- Crisis Communications
- Customer Service
- Brand Awareness
- Government
- Special Events
- Contract Management
- Organizational Leadership
- Heavy Rail
- Internal Communications
- Analysis
- Leadership
- Industrial Management
- Change Management
- Light Rail
- Budgets
- Community Outreach
- Coaching
- Employee Relations
- Bus
- Contract Negotiation
- Event Planning
- Brand Management
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