Anthony Papucci
IT leader with expertise in service delivery, market data & MSPs. Scaled global ops, led 24x7 support rollout, drove vendor management, and managed IT delivery, KPIs, SLAs & budgets across global teams.
- Role
- Senior Service Manager at London Stock Exchange
- Location
- Brookfield, CT, US
- LinkedIn followers
- 500 followers
Experience
Senior Service Manager
Dec 2022 — Present · New York, NY, US
Extensive business technology, IT leadership & service delivery expertiseMarket data professional with a wealth of experience encompassing both client and vendor facing management, support, and projects. A solid understanding of the value drivers within a Managed Service Provider (MSP). Key team member responsible for increasing the book of business from 20 firms accessing 2 data centers to 650 firms accessing 24 data centers globally within 10 years. Implemented a full “follow the sun” 24x7 support operations group globally using 3rd party IT vendors. Client and vendor facing roles have involved pre-sales support, technical account management and global service management functions. Created Vendor Management framework to define vendor delivery parameters. Managed and reporting on IT Cross-domain service delivery and internal standards, budget, KPI and SLA with appropriate teams
Skills
- Data Center
- Equity Trading
- Solaris
- Capital Markets
- Options
- Electronic Trading
- Equity Derivatives
- Order Management
- Derivatives
- Middle Office
- Market Data
- Fx Options
- Back Office
- Low Latency
- Bloomberg
- Trading Systems
- Hedge Funds
- Tibco
- Fixed Income
- Sybase
- Exchange Connectivity
- Reference Data
- Financial Markets
- Trading
- Investment Banking
- Vendor Management
- Financial Services
- Equities
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