Anthony Palushaj
Software Support Specialist at AlohaABA
- Role
- Software Support Specialist at AlohaABA
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Anthony Palushaj
At AlohaABA, I support clinicians, small practices, and growing ABA organizations by…
Experience
Software Support Specialist
Sep 2024 — Present · Tampa, FL, US
Provides troubleshooting assistance related to the AlohaABA platform• Maintained a 98%+ CSAT score quarterly throughout entire career• Ensures proper communication is provided to users to translate software knowledge into actionableinstruction• Conducts testing within the company training database to research and troubleshoot functionality• Re-structured and re-branded support macros. • Works with colleagues to find resolutions and innovative improvements to the software products• Identifies and escalates urgent matters to the appropriate teams
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