Anthony P.

Employment Consultant @Twin Group

London, GB

Meet, and strive to exceed, personal performance targets (Key Performance Indicators). • Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment. • Deliver a positive experience to new customers, ensuring they engage with me and the programme.• Achieve the Customer Service Standards required on the programme. • Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals. • Where required, provide appropriate advice and guidance on the basics of self-employment and signpost customers to specialist agencies that can further support customers in respect to self-employment. • Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression. • Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment. • Where required, provide appropriate training/guidance to customers to help them master digital technologies, in order for them to engage in guided self-service learning materials and online job vacancies. • Fully understand the local labour market, to source suitable job opportunities. • Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management. • Consistently achieve outstanding scores during internal observations and consistently meet allotted KPIs.