Anthony Oddo
Technical Support Engineer at TeleTracking
- Role
- Technical Support Engineer at TeleTracking
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Anthony Oddo
Experience in professional sports team operations, recreation management, and customer…
Experience
Technical Support Engineer
Jul 2022 — Present · Pittsburgh, PA, US
Receive incoming calls, chats, and emails from clients to investigate and manages issues to ensure prompt service• Collaborate with peers, seniors, and clients to troubleshoot, provide workarounds, and solutions in timely manner• Submit software defects and enhancements and perform application testing to ensure software meets specifications• Deploy and configure a variety of on-premise and CRM based solutions to client servers• Update and document client configuration information in databases after deployment• Provide application, network, and configuration troubleshooting to active projectsProvides post implementation technical support via telephone to clients and TeleTracking internal staff to ensure that incidents and problems are accurately resolved in a prompt and courteous manner. Responds to incoming calls from clients and manages call issues in an ACD environment according to departmental guidelines and policies to ensure prompt and courteous service. Collaborates with peers, senior TSEs, management, other internal departments, and clients to troubleshoot, provide workarounds, and solutions to internal and external clients in a timely manner. Escalates cases based on departmental guidelines. Submit software defects and enhancements as per departmental guidelines to ensure software design changes are properly documented and prioritized. Perform application testing to ensure software functionality meets agreed upon specifications. Experienced using Microsoft SQL server, Microsoft server.
Education
University of Pittsburgh
Bachelor of Science - BS, Information Science
2018 — 2021
Indiana University of Pennsylvania
Bachelor of Science - BS, Business Administration
2012 — 2016
Skills
- Time Management
- Customer Service
- Leadership
- Teamwork
- Microsoft Office
- Microsoft Powerpoint
- Event Management
- Social Media
- Microsoft Word
- Public Speaking
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