Anthony Notarangelo
Director of Customer Service and Support at TPM
- Role
- Director of Customer Service at TPM
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Anthony Notarangelo
Experienced Director Of Customer Service with a demonstrated history of working in the…
Experience
Director of Customer Service
Jan 2020 — Present · Charlotte, NC, US
Builds customer service team that performs at a high level by identifying talent and hiring diverse people. Manages Southeast Product Service Team. Works directly with sales team to ensure sales and customer service are working together to enhance the customer customer experience to an optimum level.Accountable to two managers, our support team and all technicians. Schedules all training for technicians.Attends yearly leadership training events.Implements data-based improvement action plans to enhance efficiency and quality. Identifies opportunities to reduce overall costs.Utilizes data-driven metrics to aid decision making. Evaluates KPI\'s to improve productivity. Strengthens relationships within departments, divisions and vendors. Responsible for all contract maintenance pricing. Develops service department annual budget. Reviews monthly P&L statements and develops action plans to meet budgetary requirements. Manages two branch locations. Oversees all parts and supplies.In charge of two print centers that include four Reproduction Specialists. Accountable for 3D parts Operator.
Education
Nyack College
a Bachelor of Science, Organizational Management
2001 — 2003
Skills
- Sales Management
- Budgets
- Sales Process
- Salesforce.com
- Sales
- Print Management
- Process Improvement
- B2b
- Sales Presentations
- Forecasting
- Cold Calling
- Customer Satisfaction
- Training
- Major Accounts
- New Business Development
- Human Resources
- Direct Sales
- Document Imaging
- Document Management
- Technical Support
- Team Leadership
- P&L Management
- Digital Printing
- Account Management
- Sales Operations
- Customer Retention
- Managed Print Services
- Customer Service
- Selling
- Leadership
- Team Building
- Management
- Troubleshooting
- Solution Selling
- Operations Management
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