Anthony Nguyen Servicenow
Senior Servicenow Platform Owner and Manager @bp
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WORK HISTORY
Senior Servicenow Platform Owner and Manager @bp
Houston, TX, US
Currently at BP as the Senior ServiceNow Platform Owner and Manager, I prioritize and oversee the activities of the ServiceNow Platform Development Squad, including operations and maintenance, enhancements, standards, and governance of our ServiceNow platforms. In addition, I coordinate across the Technology organization and the BP business to ensure diverse business and enterprise initiatives can be supported by the ServiceNow Platform. With ServiceNow platform leveraged across technology ecosystems, I am responsible to ensure the prioritization of support to those efforts and, more importantly, for the overall coordination, integrity, and governance of the ServiceNow platform. As the ServiceNow Platform owner I collaborate with the Portfolio Owners and the Enterprise Architecture Team, will drive strategy for how ServiceNow in used to address critical business priorities within BP. They needed help becoming a true ServiceNow shop and effectively leveraging their investment in ServiceNow.
EDUCATION
University of Central Oklahoma
Business, Management Information Systems
University of Houston
Business, Management Information Systems
North Harris College
a Degree in: Bachelors, Science
ABOUT ANTHONY NGUYEN SERVICENOW
Strategic IT Service Management (ITSM) leader with 15+ years of success delivering transformative technology solutions across diverse industries. Expert in aligning ITSM strategies with business objectives, designing and implementing ServiceNow roadmaps, and leveraging ITIL frameworks to drive operational efficiency, elevate customer satisfaction, and foster a culture of continuous improvement. Proven ability to lead high-performing teams and deliver measurable results in complex environments, including Oil & Gas and Technology.Key Skills/Competencies include: ServiceNow Fundamentals (ServiceNow CSA), ITSM Fundamentals, ITIL, Enterprise Service Management (ESM)- Configuration Management, Asset Management, Knowledge Management, Service Request Management, Change Management, and Problem & Incident Management.
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