Anthony Muldrow

About Anthony Muldrow

Dynamic Sales Excellence and Operations professional with a proven track record of…

Experience

1. Director - Global Wholesale Ordering Operations (Vbg)

   Verizon

   Dec 2021 — Present

   Achieves OpEx savings of over through the implementation of streamlined workflows, resource optimization, successful contract negotiations, and the enhancement of various business processes- Successfully expands the sales order pipeline by 10%, enabling faster revenue realization, thanks to process improvements and increased efficiency- Raises the All in FOC (Firm Order Commitment) percentage by 150 basis points to an impressive 96%, indicating a significant improvement in service reliability and quality- Functions as the point of contact for VP and SVP level escalations, ensuring that high-level issues and concerns are addressed and resolved promptly- Records an outstanding Pulse Participation Average for YTD 2023 at 88%, showcasing a remarkable improvement of 500 basis points year-over-year. This performance is the best in Verizon\'s Global Wholesale Operations- Demonstrates effective leadership by saving through the management and successful facilitation of two Statements of Work (SOW) for onshore and offshore contractor Order Entry support, achieved via negotiations and implementation.

Skills

• Contact Centers
• Integration
• Cross-Functional Team Leadership
• Leadership Development
• Customer Retention
• Strategy
• Management
• Retention Strategies
• Data Center
• Data Analysis
• Business Development
• Cloud Computing
• Customer Service
• Customer Service Management
• Sales
• Team Building
• Project Management
• Success Oriented
• Strategic Partnerships
• Marketing
• Sales Management
• Leadership
• Team Leadership
• Wireless Technologies
• Wireless
• Easily Adaptable
• Customer Experience
• Strategic Planning
• Telecommunications
• Team Motivation
• Call Centers
• Managed Services
• Change Management
• Vendor Management
• Career Development
• Business Analysis