Anthony Moya

About Anthony Moya

An experienced and skilled professional with a strong background in delivering exceptional customer care, coaching, and leadership with a strong sales record. Dedicated to creating a positive and supportive environment for customers and employees by ensuring a high return on investments. Demonstrates keen attention to detail, especially in complex and challenging situations, leading to continuous improvement and success. Proficient in collaborating with cross-functional teams across the enterprise. Expert in boosting employee morale and enhancing team motivation and productivity. Leads by example, promoting transparency, accountability, and performance among team members. A results-driven leader with a focus on excellence in all endeavors.

Experience

1. New Hire Coach Retention and Sales

   Verizon

   Nov 2015 — Present · Albuquerque, NM, US

   Ensures the organization preserves its customer base while maintaining a strong sales record. Upholds and nurtures professional relationships with high-value customers. Demonstrated successful strategic applications are incorporated and taught through presentations to ensure the organization is motivated to meet or exceed sales targets. Develops strategic partnerships and implements successful marketing campaigns by utilizing current trends, promotions, and internal and external tools. Certifies new hires are confident and have superior communication skills to provide a positive and professional customer experience after new hire training. Aiding them to undertake intricate inbound and outbound customer-impacting concerns by providing the best solution while maximizing products and services. Deescalates customers while investigating and resolving complex issues during cross-department collaborations with, but not limited to Walmart, BestBuy, Cosco, Target, and Verizon direct and indirect retail locations. Creates and delivers presentations using Microsoft Office and Google’s G-suite. Plans, organizes, and executes complex projects to target metric goals. Lead by example with stats, boosting morale, and overcoming work environment challenges. Assists Representatives in creating an action plan to meet metric goals during one on one coaching.

Education

• Full Sail University

  Bachelors

  2016 — 2019

• Trinity College of The Bible Theological Seminary

  Master's in Divinity

  2021 — 2025