Anthony McKenze

Experience

1. Assistant Manager

   Walgreens

   Jul 2017 — Present

   planning and implementing strategies to attract customers coordinating daily customer service operations. Track the progress of weekly, monthly, quarterly and annual objectives. Monitor and maintain store inventory while minimizing shrinkage. Evaluate employee performance and identify hiring and training needs as well as leading Loss Prevention as stores official S.A.M.Supervise and coach new and existing Sales AssociatesMonitor retail operating costs, budgets and resources including shrinkage.Suggest sales training programs, customer service metrics and lost prevention techniques with employees through district meeting/ confrences.Analyze consumer behavior and adjust product positioningHandle complaints from customersResearch emerging products and use information to update the store’s merchandiseCreate reports, analyze and interpret retail data, like revenues, expenses and competition