Anthony Mascrene
DVP - Contact Centre Operations
- Role
- AVP at Kotak811
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
Experience
AVP
Apr 2022 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor of Commerce (B.Com.)
1995 — 1998
Skills
- Performance Management
- Crm
- Leadership
- Team Management
- Management
- Call Center
- Customer Retention
- Customer Service
- Vendor Management
- Operations Management
- Negotiation
- Marketing Strategy
- Escalation
- Training Delivery
- Mis
- Employee Engagement
- Handling Customer Escalations
- Analysis
- Customer Satisfaction
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