Anthony Mazzola

About Anthony Mazzola

Throughout my career, I have sat at the intersection of technical innovation and business operations. My priority has always been to bridge the gap between complex backend systems and the people who use them. Through \"Internal UX,\" I empower teams with the tools and understanding that they need to perform efficiently and effectively. Through \"External UX,\" I contribute to the delivery of products that don\'t just solve problems—they impact the users life positively.Technology is only as powerful as its adoption. As a leader across both technical and non-technical functions, I’ve learned that the most capable solution will fail if the human element is ignored.

Experience

1. AVP, Global Technical Operations

   Aptar Digital Health

   Oct 2018 — Present · Cambridge, MA, US

   Lead the globally distributed IT, DevOps, and Technical Support (Tier II) teamsEnsure delivery and availability of multi-region, healthcare-compliant Microsoft Azure (HIPAA/HITECH, GDPR, HDS) cloud infrastructureForecast, design, and execute infrastructure evolutions by bridging various stakeholders, technical resources, and business leadersDirect corporate IT projects and operations with prioritization on organization, efficiency, and automationInitiation and implementation of HubSpot CRM & Marketing Hub, ClearCompany ATS, and Zendesk Suite, Zoom Phone, and other collaborative tools Represent functions at executive-level assemblies and direct with client / partner / prospect. Participate in development of corporate-wide strategic decisions. Ensure KPIs and data points to support positionsMaintain critical and non-critical vendor relationships, as well as escalation point for each serviceSpearheaded streamlining of services and tools to simplify, and improve, the environment for purposes of efficiency and reduction of overhead – (-67%)Owner of global Tech Ops budget and strategic investmentsOrchestrated acquisition integration – Technical (Global) & Operational (US)

Education

• Western New England University

  BA, Computer Information Systems

  2003 — 2007

Skills

• Saas
• Account Management
• Crm
• Salesforce.com
• Leadership
• Enterprise Software
• Management
• Cloud Computing
• Google Apps
• Voip
• Microsoft Sql Server
• Business Analysis
• Sql
• Databases
• Solution Selling
• Professional Services
• Networking
• Customer Relationship Management (Crm)
• Software as a Service (Saas)