Anthony Love

Field Service Engineer @GE HealthCare

San Jose, CA, US

Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.Troubleshooting, installation, maintenance and service repair needs on designated equipment. Completing Preventative Maintenance and Field Modification Instruction.Ordering and managing repair parts cycle times.Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.Maintaining tools and test equipment properly and ensuring they are calibrated.Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.Managing vendors’ service delivery processes in compliance with GE Healthcare policies.Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.May include training of clinical staff on designated equipment.

ITT Technical Institute

Bachelor of Science (B.S.), Telecommunication Engineering Technology

ITT Technical Institute

Associate's in Science, Electrical Engineering Technology

DeVry University

Bachelor of Science (B.S.), Biomedical Engineering Technology