Anthony Lorenzo

Director of Collections @Giggle Finance

Wilmington, DE, US
MOBILE NUMBERS
+16•••••••30

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WORK HISTORY

Jun 2024 — Present

Director of Collections @Giggle Finance

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DE, US

Building a digital collection platform, strategies, managing legal and 3rd party agencies.

EDUCATION

1983 — 1985

North East

Diploma, Academic

SKILLS

Call CenterCredit CardsAnalysisRecruitingDebt ManagementPortfolio ManagementLoansAnalyticsProcess ImprovementRelationship ManagementOutsourcingForecastingBankingRisk ManagementCreditCustomer RetentionCustomer ServiceVendor ManagementExecutive ManagementOperations ManagementContact CentersFinancial ServicesCrmStrategic PlanningManagementTeam BuildingChange ManagementAccounts ReceivableNegotiationCall CentersBusiness DevelopmentLeadershipCredit AnalysisBusiness Process ImprovementTeam LeadershipFinance

ABOUT ANTHONY LORENZO

As the Director of Account Servicing and Customer Success at Novo, I oversee the delivery of collections and recovery solutions for our diverse and growing customer base. Novo is a leading fintech company that leverages innovative technology and data-driven insights to provide tailored and effective solutions for debt management and resolution.I have more than 35 years of experience in customer service and account management, with a strong track record of leading and developing high-performing teams, optimizing processes and workflows, and driving customer satisfaction and loyalty. I have also earned multiple certifications in habits, performance, and communication that help me enhance my skills and deliver results. My core competencies include organization, leadership, problem-solving, and collaboration. I am passionate about creating value for our customers and ensuring their success. I am also committed to fostering a culture of diversity, inclusion, and excellence within our organization. My mission is to provide exceptional service and support to our clients, while maintaining the highest standards of ethics and professionalism.

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