Anthony Leonardo
Director Customer Success | Engagement Management | Professional Services | Customer Management | Global Expertise | MBA Supply Chain Management
- Role
- Director, Customer Success at Manhattan Associates
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About Anthony Leonardo
DIRECTUR CUSTOMER SUCCESS | SENIOR ENGAGEMENT MANAGER| CUSTOMER FACING | GLOBAL EXPERIENCE | EXPERIENCED TEAM LEADERCustomer facing engagement specialist with a known reputation for matching customers requirements with timely deliverables while working with multiple 3rd party vendors. Respected by peers and management and assigned to troubled engagements on multiple occasions to help salvage and rebaseline projects. Thrive in challenging environments, manage uncertainty and fluidity while delivering on customer commitments. Combine resources from onshore and off shore teams into a synchronized pipeline delivering hardware installations and software solutions, managing integrations and customer acceptance milestones. Managed projects in Americas, LATAM, EMEA, and APAC.Experienced with Agile, DevOps, Waterfall and hybrid delivery models. Managed projects moving solutions from onPrem to the Cloud and from the Cloud to onPrem. Owned the design, user story creation, UI planning, development team and integration design and testing plans for a B2B company\'s web store launched to sell 11k+ products direct to customers. Over two decades of General Managment, Operations and Supply Chain management along with PnL experience in technology, warehousing, distribution and wholesale operations. Managed full cycle acquisition integrations of systems, people and products. Documented and oversaw data migration plans for combining multiple systems into one with pre-planned rollback triggers.
Experience
Director, Customer Success
Jan 2022 — Present · Atlanta, GA, US
Education
Arizona State University, W. P. Carey School of Business
Master of Business Administration (M.B.A.)
Northwestern University
Bachelor of Arts in Economics (BA)
Skills
- Forecasting
- Team Building
- SEO
- Cross-Functional Team Leadership
- Product Marketing
- Marketing Strategy
- Competitive Analysis
- Contract Negotiation
- E-Strategy
- Supply Chain Management
- New Business Development
- Project Management
- Strategic Planning
- Strategic Partnerships
- Account Management
- Negotiation
- Business Strategy
- Key Account Management
- Sales
- Strategy
- E-Commerce
- Online Marketing
- Picture Frames
- Customer Service
- Sales Management
- Ecommerce
- Project Planning
- Supply Chain
- Purchasing
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