Anthony Novelli
Financial Services & Managed Services Professional | Client Service, Service Delivery, Policy Writing, Client Growth & Development
- Role
- Director Eitc Ostc Services at Catholic Diocese Of Pittsburgh
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Anthony Novelli
As a former Director at BNY Mellon, I managed the global Compliance and Ethics Policy Program, collaborated with subject matter experts, implemented continuous process improvement, and developed training programs. I collaborated with a global team to create a compliance policy office which remediated legacy policies and launched new controls ensuring sustainable policy development.With over 10 years of experience in the financial services industry, I led high-performing teams, delivered high-quality support, and maintained delighted customers. These efforts resulted in increased modernized processed, increased client satisfaction and retention & growth of the client base.With 5 years of experience in IT managed services, I successfully performed due diligence and acquisition for a service center, implemented a new service delivery and pricing model, and established strong governance reporting structures, refined onboarding processes for new clients and strengthened existing customer relationships.My core competencies include conflict management, client service, organizational design, people management, process improvement, product management, and business intelligence and analytics.
Experience
Director Eitc Ostc Services
Catholic Diocese Of Pittsburgh
Jul 2025 — Present · Pittsburgh, PA, US
Education
Gannon University
Bachelor of Arts (B.A.)
Duquesne University
Master of Science (M.S.)
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