Anthony Tony Kuhns

About Anthony Tony Kuhns

Senior operational executive with 20+ years leading regulated financial services, global operations, and nearshore delivery at scale.I’m an operations and compliance-focused executive with more than two decades of experience helping organizations scale responsibly, improve performance, and navigate complexity with structure and accountability. My work sits at the intersection of operational leadership, regulatory discipline, and sustainable growth.Over the course of my career, I’ve managed portfolios exceeding $450M, delivered more than $60M in recoveries, and built nearshore and global operations across the U.S, LATAM, and India. I’ve led organizations through expansion, restructuring, regulatory change, and operational transformation — always with a focus on aligning revenue performance with strong compliance and durable processes.I’ve served in executive leadership roles overseeing global operations, compliance strategy, vendor ecosystems, and financial performance. This has included guiding organizations through CFPB Regulation F implementation, launching internal legal recovery channels, building KPI and reporting frameworks, and implementing AI-supported QA and performance tools that strengthen both productivity and compliance.I’m often brought into environments that are scaling, evolving, or under pressure — where experienced operational leadership, clear structure, and steady execution matter most. My leadership style is direct, people-focused, and accountability-driven, with an emphasis on building teams and systems that perform consistently over time.In addition to corporate leadership roles, I remain active in the nearshore and global outsourcing space, advising and building solutions for organizations seeking scalable, compliant, and cost-efficient operational support.I’m always open to thoughtful conversations with leaders, investors, and organizations who value disciplined growth, strong compliance alignment, and experienced operational leadership.

Experience

1. Managing Member

   Directvoice Services, Llc

   May 2024 — Present · Boise, ID, US

   Founder and operating leader of a U.S-based nearshore outsourcing and operational support firm providing scalable, compliant, and performance-driven workforce solutions. DirectVoice Services was established to deliver high-accountability nearshore and global support aligned with U.S. operational, regulatory, and data security standards.Drawing on more than 20 years of executive leadership across financial services, compliance, and global operations, I built DirectVoice to address the common gaps between cost savings and operational quality in outsourced environments. The firm focuses on disciplined execution, transparent performance management, and strong cultural alignment across distributed teams supporting customer service, revenue operations, and back-office functions.Responsible for operational strategy, client partnerships, compliance and security alignment, workforce scaling, and performance management across nearshore teams. The organization supports companies seeking improved cost structure, scalable staffing, and consistent execution without sacrificing compliance or service quality.DirectVoice also serves as a platform for developing scalable nearshore infrastructure and operational best practices that translate across industries and growth-stage organizations.

Education

• University of Iowa

  Bachelor of Business Administration - BBA, Finance, General

• Eldorado High School

  High School

  1995 — 1999

• Liberty University

  Bachelor of Science (BS), Business / Finance