Anthony King
Program Manager - eResource at eHealth Inc
- Role
- Program Manager - Eresource at eHealth, Inc.
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
Experience
Program Manager - Eresource
May 2008 — Present · Gold River, CA, US
Responsible for administration of Learning Management System including course content (ecourse and instructor led) creation, human resource database administration, student / workgroup creation, notifications, surveys, etc.•Responsible for Microsoft SharePoint web design/development in support of call center operations•Responsible for creating/maintaining SharePoint departmental websites, wiki pages, custom lists, document libraries and other related web parts.•Responsible for providing e-Iearning courses for call centers in the U.S. and China•Responsible for creating multimedia, computer and web-based course material used in new hire and advance training. Tools used include, Computer based authoring applications (Trainersoft), e-learning software applications such as Articulate Studio, Articulate Storyline 2, Adobe Captivate, Adobe eLearning Suite, Visual Communicator and Camtasia. •Experienced in creating InfoPath, Nintex and SharePoint Designer business intelligence forms.•Experienced in creating customized help guides - combining material from many sources to form an invaluable resource tool for employees.
Skills
- Training
- Instructional Design
- Call Centers
- Management
- Troubleshooting
- Team Building
- Testing
- Project Planning
- Vendor Management
- Operations Management
- Project Management
- Contact Centers
- Business Process Improvement
- Microsoft Office
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