Anthony Hernandez
Head of Customer Operations @Railsr
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WORK HISTORY
Head of Customer Operations @Railsr
GB
Member of the Leadership Team & Executive Committee at Railsr, reporting to the CEO, responsible for Customer Operations. Railsr (previously Railsbank) is a leading embedded finance platform, providing Banking-as-a-Service (BaaS) and Cards-as-a-Service (CaaS) solutions. Currently transforming the global operating framework to be scalable, including the redesign of Customer Onboarding, Card Operations, Customer Service, Incident Management, and Customer Offboarding/Migration processes and teams.
EDUCATION
Bentley University
Finance, Accounting, Computer Science
ABOUT ANTHONY HERNANDEZ
A highly-accomplished, versatile, and commercially oriented Head of Operations & Risk, passionate about using technology to reinvent operations, and most recently risk management. Strong track record of leading businesses and cross-functional teams delivering growth, customer satisfaction, scalability, digital transformation, and operational excellence, while cultivating and embedding an organizational culture of continuous improvement and risk awareness. Domain experience obtained through 25+ years of global experience in the financial, technology & industrial sectors while at GE & GE Capital, Demica, Xapo Bank, and currently at Railsr (a leading embedded finance platform).Core Competencies & Specialties- Cross-Functional Executive Leadership- Business & Digital Transformation- Building & Developing Scalable Operating Teams- Trade Finance/Working Capital Solutions (Receivables Finance & Supply Chain Finance)- Fintech/Startups- Mergers & Acquisitions (M&A), Dispositions & Divestitures- Change & Project Management (PMO)- Operational Excellence, Lean Management, Six Sigma- Business Integrations, Separations & Transitions- Transitional Services Agreements (TSAs): Negotiating, Operating & Enforcing- Financial Planning, Budgeting, Analysis & Forecasting- Cash Management & Financial Operations Centralization & Implementation- Outsourcing & Vendor/Supplier Management
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