Anthony Gallipeau
IT Support at IKEA Charlotte
- Role
- Technical Support Specialist at Ikea Charlotte at IKEA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Anthony Gallipeau
As a seasoned IT professional, I bring over twenty years of experience in delivering exceptional technology support with a knack for troubleshooting even the most complex computer issues. My excellent interpersonal skills enable me to work effectively with customers to ensure they receive prompt and reliable service.With my extensive knowledge of computer hardware and software applications, I possess a broad range of competencies in Exchange, Skype, Physical Security, Telephony, PC Products, Apple Products, Printer, AV, Network, Active Directory Management, Infrastructure Administration, and Proactive System Analysis.Throughout my career, I have proven my ability to lead teams and deliver successful project outcomes. I am confident in my capabilities as a team leader and project manager, and my track record speaks for itself.If you are seeking a highly skilled IT professional who can drive innovation and deliver results, I am the ideal candidate for your organization.
Experience
Technical Support Specialist at Ikea Charlotte
Aug 2023 — Present · Charlotte, NC, US
Manage the life cycle of IT assets, ensuring timely updates and replacements- Provide help desk support, resolving technical issues for staff and customers- Support handheld inventory devices, ensuring accurate and efficient inventory management- Led network equipment refresh projects, upgrading and maintaining network infrastructure- Collaborated with network engineers to build out physical networks at new store locations- Offer comprehensive printer support, troubleshooting and resolving hardware and software issues- Conduct network troubleshooting to identify and resolve connectivity issues- Perform computer imaging and deployment, ensuring systems were ready for use- Maintain effective communication with management to report on IT operations and issues- Provide Apple device support, including troubleshooting and maintenance- Manage UPS maintenance to ensure uninterrupted power supply for critical systems.
Education
DeVry University
Bachelor's degree, Business
1990 — 1994
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