Anthony Franceschini

About Anthony Franceschini

Accomplished and Results-Proven Information Technology Technical Support and Administration Professional with nearly 10 years of Information Technology Administration experience. Recognized team player who utilizes relationship management to engage with end-users, solve problems, and facilitate solutions. Maintains high standards of excellence to drive growth.Core Competencies Include:Information Technology Infrastructure | Information Technology Maintenance | Hardware | Network Systems Ethernet/Wireless Networking | Disaster Recovery | System Backup & Recovery | Network Security Concepts Security Updates | End-User Interfacing | Remote Administration Troubleshooting & Diagnosis Needs Assessment| Recommendations & Solutions | Relationship Management | Team Player Subject Matter Expertise | Business Applications | Help Desk Systems | PC Hardware Break/Fix | Communication Collaboration

Experience

1. Experienced IT Helpdesk

   monday.com

   Oct 2025 — Present · US

   Professional SkillsHandles more complex, first-level support tickets primarily through ticketing systems and in-person assistance, and provides dedicated support for company events and key operational tasks.Efficiently manage and resolve first-line support tickets (40-50% workload).Lead and complete 1-2 assigned projects, proactively raising red flags or concerns when facing potential issues or delays.Provide technical support for complicated company events, including setup and live troubleshooting.Manage critical operational areas, such as employee onboarding, software licensing, and inventory management and auditing.Conduct workstation installations, equipment provisioning, and manage termination procedures.Maintain shared routines and applications such as #ask-it, Zluri, and Cerby.Provide training and technical assistance to Tier 1 team members to develop their capabilities and improve team effectiveness.Independence and ComplexityIndependently lead projects and manage operational responsibilities, effectively handling timelines and proactively communicating any risks or delays.Follow IT processes, standards, and service-level agreements (SLAs) carefully.Proactively identify and resolve operational and technical issues, escalating when necessary.Collaboration and CommunicationBuild effective working relationships across the organization to streamline IT support and operations.Communicate clearly, professionally, and effectively with users and peers.Actively educate colleagues and users on IT processes, best practices, and available self-help resources.Collaborate closely with team members, supporting mutual growth and learning.Culture and MaturityPromote and reinforce the company\'s culture, values, and excellence in service delivery.Regularly engage in initiatives aimed at enhancing processes and services.Continuously update knowledge on emerging technologies and IT processes

Education

• St. John's University

  Psychology