Anthony Fallows
Head of Operations @PGIM
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WORK HISTORY
Head of Operations @PGIM
London, GB
Design, build and implementation of an outsourced fund operations model to support a business that has and continues to experience significant growth - encompassing people, process, service provider selection and oversight, fund governance.Development of a client service function to meet the needs of new and fast growing global distribution model. Successfully reduced operating costs by 50% through an improved outsourced model.Implementation of a model that enable the business to scale three fold and volumes to scale ten fold, leveraging global resource and technology.Development of the operating model and oversight framework to support business development into new markets, products and private markets.Responsible for the implementation and continued development of a global governance and oversight framework and relationship management of outsourced services:Fund AccountingFinancial ReportingCash and FX servicesCustodyPerformance & client reportingRegistrar and Transfer AgencyResponsible for the design, implementation and maintenance of a 1st line, EMEAl risk and control framework spanning investment operations and fund administration. Ensuring that the operating model, operational policies and performance remain appropriate for business needs and regulatory demands.Including a continuous review and assessment of performance across all operational functions, managing senior stakeholders across the business including assurance, investment management, distribution and management companies. Representative for the business externally with Fund Boards, service providers and distribution partners.
SKILLS
ABOUT ANTHONY FALLOWS
Business leader with expertise of managing, developing and implementing operating models across operations, distribution, product management, fund governance and regulatory implementation within Investment Management. 20+ years’ experience of working with investment managers of different sizes developing operating models to be aligned to the overall business strategy. From newly established initiatives through to mature businesses experiencing change through M&A. Proven record for delivering enhanced, scalable and client centric operational effectiveness and commercial efficiencies. Strong ability in designing and implementing operational and business strategy, tactical and structural management change to support business growth. Often utilising outsourced or offshored solutions and established, scaled processes from within the business.Successfully built an operating model and team structure to support a business where volumes were growing at 30%-50% year-on-year for 6 years+ while also reducing operating costs by 50% through an improved outsourced model and leveraging established technology from the wider business. Also successfully ran an initiative to consolidate the number of service providers from 12 to 3 unlocking commercial opportunity and enabling scale through the creation of smaller number of meaningful relationships. Partnering with Product Development, Distribution and Investment Managers to create new products or enter new distribution markets, most recently the development of Private Market products targeted for global retail distribution.Passionate about the development of inclusive team environments along with robust business ethics aligned to delivering success over the long term. Skilled stakeholder manager, experienced in holistic management of outsourced service providers, fund boards and C-suite/ExCo leads.
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