Anthony Defraia
Vice President @ Foundever | Head of Disruptor Vertical
- Role
- Vice President of Account Management at Foundever
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Anthony Defraia
Seasoned professional- experience leading complex global work force to achieve strategic company initiatives.
Experience
Vice President of Account Management
Mar 2023 — Present
Successfully manage a $200+ million portfolio, providing strategic guidance and customized solutions to a diverse client base of 20+. I consistently delivered strong financial performance while nurturing lasting relationships built on trust and exceptional service. Leading a team of 7 direct reports, I fostered a high-performance culture focused on collaboration and continuous development, driving both individual and team success. My efforts contributed to the fastest-growing sector within the business, where I leveraged market insights and innovative strategies to exceed revenue targets and expand market share. By collaborating with senior leadership and key stakeholders, I ensured the alignment of client strategies with their long-term financial goals, positioning clients to capitalize on emerging trends and market opportunities.
Skills
- Workforce Management
- Customer Experience
- Call Centers
- Sales Management
- Cost Management
- SEO
- Outsourcing
- Microsoft Office
- Process Improvement
- Leadership
- Customer Retention
- Reporting & Analysis
- Web Analytics
- Call Center
- Customer Service Management
- Analytics
- Sem
- Management
- Team Management
- Cms
- Program Management
- Content Management
- Account Management
- Employee Training
- Client Liaison
- Business Objects
- Customer Satisfaction
- Quality Assurance
- E-Commerce
- Strategic Planning
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