Anthony D.
Connecting Salesforce, Users and Customers together.
- Role
- Crm Lead Specialist at Chicago Pneumatic
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Crm Lead Specialist
Sep 2023 — Present · Rock Hill, SC, US
Develop and execute CRM strategies for Chicago Pneumatic and Desoutter Tools brands to enhance customer acquisition, retention, and loyalty.•Manage and administor the Salesforce platform, ensuring accurate and up-to-date customer data.•Analyze customer data and behavior to identify trends, insights, and opportunities for improvement.•Create and implement targeted marketing campaigns and initiatives based on customer segmentation.•Collaborate with cross-functional teams, such as sales, marketing, and customer support, to align CRM initiatives with business goals.•Identify training opportunities and help sales partners develop a stronger understand of product nuances.•Encourage and support process improvement initiatives identified by team members.•Escalate requests and issues to the appropriate internal team.•Analyze and validate system requirements, and existing business processes.•Train and support employees in Salesforce usage and best practices.•Monitor and report on key performance indicators (KPIs) related to customer engagement, conversion rates, and revenue.•Stay up to date with industry trends and advancements in CRM technology to recommend innovative solutions.
Education
Winthrop University
BA, Mass Communication (Broadcasting)
2006 — 2012
Trailhead by Salesforce
172 Badges, Salesforce Administrator/Analyst
2017 — 2018
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