Anthony Cross
- Role
- Contact Center Director at Five Star Bank
- Location
- East Amherst, NY, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Anthony Cross
I am a results driven manager with multifaceted Sales Performance, Marketing and Contact…
Experience
Contact Center Director
Apr 2021 — Present
Skills
- Customer Experience
- Team Leadership
- Business Analysis
- Customer Satisfaction
- Data Analysis
- Customer Service
- Call Center
- Procurement
- Analysis
- Management
- Microsoft Office
- Strategy
- Business Process Improvement
- Risk Management
- Mortgage Lending
- Call Centers
- Vendor Management
- Banking
- Budgets
- Credit
- Sharepoint
- Process Improvement
- Contact Centers
- Business Intelligence
- Residential Mortgages
- Performance Management
- Leadership
- Powerpoint
- Strategic Planning
- Team Building
- Microsoft Excel
- Coaching
- Forecasting
- Retail
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