Anthony Cook
Customer & Technical Support Specialist | HubSpot Certified | Salesforce | Oracle Service Cloud | Multi-Channel B2B Support | Turning difficult problems into simple solutions | Open to Remote
- Role
- Customer Service Specialist at Chewy
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Anthony Cook
Customer Support Specialist with 5 years of experience across SaaS platforms, financial services, and telecommunications. HubSpot Service Hub Certified with a proven track record of 100% SLA adherence, 80% first-contact resolution, and consistently high CSAT ratings.Skilled in multi-channel support across email, chat, and phone using Oracle Service Cloud, Genesys, Salesforce, and AI-assisted tools. Known for turning complex issues into clear solutions, de-escalating difficult situations, and collaborating cross-functionally to drive faster resolutions.Key wins: 20% reduction in resolution time at TransUnion | 80% FCR at Spectrum | HubSpot Certified February 2026Core tools: Oracle Service Cloud | Salesforce | Genesys | Zendesk | Jira | Eloqua | Office 365 | SlackOpen to remote Customer Support, Technical Support, or CRM Support roles nationwide.
Experience
Customer Service Specialist
Mar 2026 — Present · Louisville, KY, US
Providing inbound customer support for Chewy\'s remote contact center, handling 50+ interactions daily related to orders, billing, and account management while maintaining high CSAT standards in a fast-paced, high-volume environment.Utilize Oracle Service Cloud and Oracle Knowledge Base alongside Genesys and AI-assisted support tools to deliver accurate, efficient resolutions and enhance the overall customer experience.Apply first-contact resolution and root cause analysis techniques to address customer concerns efficiently and minimize repeat contacts.Collaborate cross-functionally with internal teams to resolve escalated issues, ensuring seamless follow-through and end-to-end customer satisfaction.Maintain detailed interaction records and case documentation to support continuity and knowledge sharing across the support team.
Education
Treadwell High
H.S. Dipolma
Lab Four Professional Development Center
MCP, Information Technology
CodingPhase.com
Computer Programming
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