Anthony Calco

Business Banking Client Success Team Lead

Role: Business Banking Client Success Team Lead at Keybank Commercial
Location: Cleveland, OH, US
LinkedIn followers: 500 followers

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About Anthony Calco

Financial Services Professional of over 20 years with a unique combination in business…

Experience

Business Banking Client Success Team Lead
Keybank Commercial
Jul 2025 — Present · Cleveland, OH, US
Lead the Business Banking Client Success Team within the Commercial Bank, overseeing client onboarding, servicing workflows, and operational excellence. Partner closely with Relationship Managers to ensure seamless delivery of holistic solutions to business owners, enabling them to run their businesses more effectively.Key Responsibilities & Focus Areas:• Provide strategic direction and leadership to the Business Banking servicing team• Drive service quality and client satisfaction through proactive engagement and problem-solving• Support Relationship Managers by handling complex servicing requests, enabling them to focus on client growth and relationship strategy• Foster collaboration across internal teams to streamline processes and improve the client experience• Maintain a strong focus on operational efficiency, compliance, and risk management• Champion the adoption of AI tools to enhance workflows, increase efficiency, and evolve servicing capabilities to meet the future needs of our clients

Contact information

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Current company

KeyBank

Banking · 23K employees · Cleveland, Ohio, United States

At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day. Headquartered in Cleveland, Ohio, KeyCorp is one of the nation’s largest financial services companies. Key Companies provide investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally. Follow along for business and industry insights, expert advice and more resources to help you achieve your financial goals. KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. KeyBank is Member FDIC. Equal Housing Lender. Credit applications are subject to credit approval.

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