Anthony Aguinaldo
Regional Claims Supervisor @Repwest Insurance Company
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WORK HISTORY
Regional Claims Supervisor @Repwest Insurance Company
Phoenix, AZ, US
Provide guidance and support to a team of adjusters in reviewing and handling Property Damage and Bodily Injury claims and maintaining compliance with Department of Insurance Guidelines and company procedures. Identify and aid in the developmental needs of employees to improve skills and overall ability to effectively manage claims. Develop claim handling procedures and goals to prioritize and set performance standards in the timely and efficient investigation and settlement of claims. Handle complaints from customers and claimants, the Department of Insurance, Better Business Bureau, Attorney General’s Office, various State Commissioners, Notice of Disputes for Arbitration and inter-company arbitration complaints. Settle disputes and resolve conflicts between claimants and all parties while providing exceptional customer service.
EDUCATION
DeVry University
Business Management, Telecommunications Management
ABOUT ANTHONY AGUINALDO
A results-oriented people manager with over 10 years of experience in all aspects of Primary, Excess, GL and self-insured claims including: investigation, negotiation, subrogation, arbitration, audit & analysis. Several years of demonstrated excellence in hiring, onboarding, coaching, developing, and continuous improvement while exceeding customer service standards.
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