Anthony S.
Business Analyst / Data Analyst / Cisco
- Role
- Business Analyst - Business Data Architecture at Cisco
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
Experience
Business Analyst - Business Data Architecture
Jun 2019 — Present · FL, US
Support security acquisition teams’ integration into consolidated SFDC environment, manage CRs, new functionality requests, and data management tasks.• Data Management:Contact management, clean-up, process flow, data uploads and data manipulation.Pull data via Snowflake and other sources to compile reporting for leadership and stakeholders.• Solutioning :Support RTM projects and solutions for products, use cases and account relationships.Gather requirements, create and deliver telemetry mockup for solutions moving into SFDC• Program Management:Gather stakeholder requirements and translate into technical solutions.Strategize solutions while identifying impact and scalability.Track requests, follow-up with stakeholders, and ensure timeline delivery.Prioritize projects and set reasonable expectations.Develop release notes and deliver enablement for end-users.Operate in agile workspace supporting the SaaS business.• Administration:Make magic with Gainsight. Configure, deploy, and administer Gainsight platform: System configuration, end-to-end workflows, integrations, Rules, Reports, Health Scores, Success Plans, and CTAs.Manage user access and permissions.Propose system improvements and articulate available options.Implement new features and functionality released by Gainsight.Stay apprised of Gainsight’s product roadmap.• Data Management:Implement data sources and manage data flows.Continuously monitor and validate data to ensure data integrity.Submit telemetry data requests to analytics team.Maintain a working knowledge of Snowflake to access data warehouses.• Collaboration:Collaborate with key business stakeholders.Monitor internal Gainsight support channels.Maintain a close relationship with Gainsight CSM and support team to leverage resources and escalate issues.
Education
Thomas Edison State University
BSAST, Information Technology
2002 — 2016
Ocean County College
Associates, Computer Science
1993 — 2000
University of Phoenix
Master's degree, Data Science
NJIT
Computer Science
2001 — 2002
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