Anthonia Ugoje
Customer Experience Specialist @Percepta
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WORK HISTORY
Customer Experience Specialist @Percepta
GB
Responding to customer inquiries and resolving issues promptly and effectively. Providing personalized and empathetic support to customers, understanding their needs and concerns. Building and maintaining strong relationships with customers, ensuring their satisfaction and loyalty. Conducting customer satisfaction surveys and gathering feedback to improve overall customer experience. Identifying and addressing any patterns or trends in customer feedback to prevent future issues. Collaborating with other departments to ensure a seamless customer experience across all touchpoints. Developing and implementing customer service strategies and best practices to enhance customer satisfaction. Providing product or service recommendations and educating customers on features and benefits. Keeping accurate records of customer interactions and maintaining a customer database. Staying up-to-date with industry trends and customer service best practices.
EDUCATION
University of Benin
Bachelor of Education B.Sc (Ed.), Economics and Statistics
ABOUT ANTHONIA UGOJE
An Experienced and industrious individual with over 8 years of combined experience in helping organizations achieve their business objectives and goals. Adept at introducing innovative solutions to problems, planning itineraries, and designing. Focused on ensuring efficient office operations through effective management methods. I have a unique combination of experience across the various industries-Outsourcing and Offshoring Consulting-Hospitality-FinTechs (Startup and Unicorn)-E-Learning.Skilled in building positive customer relationships, resolving complex issues, and improving overall customer satisfaction. Proven track record of implementing customer-centric strategies and driving business growth through superior customer experiences. Strong communication and problem-solving abilities, coupled with a deep understanding of customer needs and preferences. Committed to continuous improvement and staying up-to-date with industry trends to provide the best possible customer experiences and management.
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