Antariksha Phookan
Customer Success Manager | SIU \'15
- Role
- Customer Success Manager at Mrbiologist
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Antariksha Phookan
Our team at Mr. Biologist thrives on fostering enduring partnerships and ensuring customer satisfaction. As a Customer Success Manager, we excel in creating long-term strategies that optimize the use of our products, translating into robust sales growth and solid account portfolio management. With an MBA in Event Management and M.Com in Business Administration, I bring a unique blend of skills to the table, adeptly handling client onboarding and advocating for their needs within our diverse teams. Collaboration is at the heart of our success. Working alongside Product, Tech, Revenue, and the broader Customer Experience team, we have crafted a seamless transition for high-profile clients into our ecosystem. Our efforts have not only assured customer advocacy but also contributed to the evolution of product design. My commitment is to continuously enhance our customer engagement, driven by a foundational education in business and event management.
Experience
Customer Success Manager
Apr 2023 — Present · Pune, IN
Develop and manage client portfolios.• A critical player in nurturing and sustaining relationships with our high-profile clients and partners.• Assure seamless onboarding and platform adoption, maximizing the value customers derive from our solutions.• Evolve into a trusted advisor, crafting long-term customer success strategies and ensuring optimum utilization of Mr. Biologist\'s offerings.• Collaborate synergistically with diverse teams - Product, Tech, Revenue, and the broader Customer Experience team.• Aid in product design, development and the creative team.
Education
Holy Name School
HSLC
Symbiosis College of Arts and Commerce
Master of Commerce (M.Com)
2013 — 2015
Symbiosis College of Arts & Commerce
Bachelor of Commerce (B.Com.)
2010 — 2013
National Institute of Event Mangement
Post Graduate Diploma in Event Management
2012 — 2013
Sivasagar Junior College
AHSEC
2008 — 2010
National Institute of Event Management
Master of Business Administration (MBA)
2013 — 2015
National Institute of Event Management
MBA
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