Anthony Battersby
User Experience - Learning & Development Specialist @DWF
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WORK HISTORY
User Experience - Learning & Development Specialist @DWF
Manchester, GB
Playing a pivotal role in the design, creation and delivery of all training materials / interventions for DWF\'s case management systems, ShareDo & Visualfiles and supporting applications.Building strong and trusted relationships to understand customers and business needs and work in partnership to deliver high quality, value adding and innovative IT learning & development solutions.A passion to support and develop customer technical skills capability and desire to understand IT products & break down customer journey complexity into engaging, customer friendly solutions and interactions.
EDUCATION
Warrington Collegiate
CIPD - CPP, Personnel Practice
ABOUT ANTHONY BATTERSBY
AboutA new-comer to law & DWF in 2021 with twenty-five years Learning & Development experience. I find it particularly rewarding doing the job I do in the UX Learning and Development team, taking a great deal of satisfaction in delighting customers, with the passion and determination to exceed their needs and help them help themselves in adopting our digital ways of working.Offering learning solutions and coaching to support Case Management System customers to do things differently, perhaps find things easier from tomorrow. I can make a difference.and that’s a fantastic feeling!SkillsI use a number of developed inter-personal skills and a natural ability to build strong and trusted relationships to understand customers and business needs and work in partnership to deliver high quality, value adding and innovative IT learning & development solutions.A passion to support and develop customer technical skills capability and desire to understand IT products & break down customer journey complexity into engaging customer friendly solutions and interactions.Interpersonal skills: Relationship Building, Teamwork, Decisive & Dependable.ExpertiseRelationship & Strengths PractitionerLeadership DevelopmentLeadership CoachingBehavioural DevelopmentTraining Design & Delivery (Virtual & Face to Face)Learning & DevelopmentDevelopment Session FacilitationMS Office 365E-learning SoftwareMedia Production SoftwareUser Guide ProductionDigital Adoption Software - WhatfixCase Management Systems - ShareDo and VisualfilesLearning Needs AnalysisStakeholder ManagementProduction Scheduling
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