Anshu Vashishtha

About Anshu Vashishtha

JOB OBJECTIVESeeking a strategic assignment within the organization where I can best utilize my skills and add valuePROFESSIONAL BACKGROUNDI have 16 years of experience in IT & ITES sector within various roles and skill sets which enables me delivering end to end effective engagement across the business lifecycle.3 Year in Business Controls & Finance with Real Estate and Site Operations for IBM India/South Asia4 Year in Transactional Quality with one of the IBM Service delivery client2.5 years of experience in ITES sector working 0.5 years outbound sales and 2 years in Inbound tech support with IBM. 5.5 years of experience in IT sector in software development and automation using Microsoft Technologies. I am an MBA in CRM from Symbiosis, IBM trained Six Sigma Green Belt and Lean, IBM certified ASCA Auditor (Software Compliance & Adequacy audits), ISO22301 certified auditor, IBM eBPMS certified Team leader & quality analyst with experience in driving knowledge management, process & policy documentation and standardization, Automation and Process Improvement initiatives across organization. I have exposure in handling large teams with cross functional & cross cultural orientation (India & Philippines) and had been a key individual contributor as well as a team player across my career stages.Specialties: calibration, call center, coaching, crm, customer relations, customer service, customer support, directing, driving, email, fax, financial, innovative, leadership, meeting facilitation, mentoring, monitors, optimization, organizational skills, performance analysis, quality, quality control, quickbooks, reports, sales, sales management, scanners, supervisory skills, technical support, telephone skills,

Experience

1. Business Operations Leader - Global Real Estate - Asia Pacific and Japan

   IBM

   Feb 2024 — Present · Bengaluru, IN

Education

• Symbiosis

  Post Graduate Diploma

  2007 — 2009

• University of Delhi

  B.Com

  1994 — 1997

• Aptech ltd

  Honors Diploma

  1997 — 1998

Skills

• Process Improvement
• Management
• Coaching
• Customer Service
• Call Centers
• Optimizations
• Finance
• Vendor Management
• Internal Audit
• Quality Control
• Customer Relationship Management (Crm)
• Business Process Outsourcing (Bpo)
• Call Center
• Leadership
• Project Management
• Internal Controls
• Six Sigma
• Business Process Improvement
• Performance Management
• Crm
• Consulting
• Communications Audits
• Training
• Team Management
• Bpo
• Team Leadership
• Outsourcing
• Sox 404
• Customer Support
• Compliance Management
• Management Information Systems (Mis)
• Service Delivery
• Technical Support
• Business Analysis
• Analysis
• Business Control
• Business Process
• Strategy
• Mis