Anshuman Kumar

Product @ Fareportal | IIM Lucknow MBA\'23 | Ex - Kimberly Clark, Accenture

Role
Associate Product Manager at Fareportal
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Anshuman Kumar

Product Manager driving growth for CheapOair\'s mobile app at Fareportal, one of the…

Experience

  1. Associate Product Manager

    Fareportal

    Apr 2023 — Present · Gurugram, IN

    App Post Booking Experience Revamp- Led a comprehensive overhaul of the post-booking experience on the CheapOair app, improving usability and customer experience across critical touchpoints such as \"My Trips,\" booking details, payment issues, cancellations, and upsell flows, contributing to an xx% boost in customer satisfaction- Implemented automated boarding pass issuance and optimized upsell purchase funnels, resulting in an xx% increase in post-booking revenue- Enhanced cross-sell flows for hotels, car rentals, and airport taxis, scaling post-booking hotel and car rental bookings from xx to xx bookings per month and airport taxi bookings from xx to xx bookings per month- Spearheaded the integration of app chatbot capabilities for handling customer transactions, leading to a xx% growth in monthly chat volume and generating $xx monthly revenue from flight exchanges and cancellations.User Engagement Improvements- Launched app push notifications for key post-booking transactions, improving daily active users (DAU) by xx%- Replaced URLs in post-booking emails and SMS with app-based deep links, increasing DAU by xx%.Revenue Growth and Cost Reduction- Initiated targeted campaigns for promoting flight exchanges through emails and SMS, generating $xx yearly revenue- Successfully reduced SMS failure rates by xx% through stakeholder collaboration and achieved a xx% reduction in monthly SMS cost by streamlining SMS content.Channel Acquisition through App Downloads- Developed and executed campaigns leveraging sales calls, achieving xx daily downloads- Leveraged high-traffic touchpoints for banner placements to promote app downloads, achieving xx downloads per day.

Education

  • Guru Gobind Singh Indraprastha University

    Bachelor of Technology (B.Tech.), Computer Science Engineering

    2013 — 2017

  • Indian Institute of Management, Lucknow

    Master of Business Administration - MBA

    2021 — 2023

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Anshuman Kumar — Associate Product Manager at Fareportal in Gurugram, HR, IN | Unifers