Anshuman Bakshi

About Anshuman Bakshi

People-oriented, outstanding communication skills. A professional with 15+ years of…

Experience

1. Senior Director of Operations

   Infinite Computer Solutions

   Nov 2022 — Present · US

   Lead a team of professionals, managing the United States Veteran\'s affairs program in conjunction with Deloitte Consulting. Oversee operations, associated projects and instituting operational metrics. Collaborate closely with various departments and program stakeholders at all levels to support overall governance efforts, such as evaluating and prioritizing requests, reviews, and corrective action plans. Objectively review reports, dashboards and use the findings to optimize performance, create new streamlined processes and identify cost savings opportunities. •Work with internal/external stakeholders, which include executing operational strategies for MDE for Veterans, through proactive communication and facilitation of cross-functional projects•Continuously strive towards improving efficiency and aim to exceed program SLA/KPIs•Facilitate innovative initiatives by developing a deep understanding of business requirements and maximizing value from the partner.•Calibrate with internal and partner compliance teams to ensure consistency across the support organization. Perform independent audits to ensure the business is in line with code and regulations.•Enthuse and Encourage teams to improve quality, revenue and support through coaching, rewards, and recognition.

Education

• Stratford College London

  Master of Business Administration - MBA

  2003 — 2006

Skills

• Transition Management
• Stakeholder Management
• Team Leadership
• Telecommunications
• Workforce Management
• Bpo
• Commercial Management
• Customer Experience
• Recruiting
• Vendor Management
• International Sales
• Sla
• Offshoring
• Customer Relationship Management (Crm)
• Business Process Improvement
• Operations Management
• Account Management
• Change Management
• Business Strategy
• Management
• Sales Management
• Sales
• Project Management
• Call Center
• Service Delivery
• Team Motivation
• Business Analysis
• Contact Centers
• Team Management
• Sales Motivation
• International Business
• Business Transformation
• Sales Operations
• Fast-Moving Consumer Goods (Fmcg)
• Customer Service
• Training
• Customer Satisfaction
• New Business Development
• Business Development
• Call Centers