Anshuman Upadhyay

About Anshuman Upadhyay

As Assistant Manager of Business Operations at Knimbus, I focus on driving operational efficiency, scalability, and customer success within the SaaS and EdTech space. My expertise lies in streamlining processes, leveraging data analytics tools such as Zoho Analytics and Salesforce for informed decision-making, and collaborating across teams using platforms like Jira. With a background in Retail Management (PGDM) and Business Administration (BBA), I am motivated to enhance organizational performance through innovative strategies and best practices. By aligning operations with strategic goals and fostering cross-functional collaboration, I contribute to seamless workflows and sustainable growth.

Experience

1. Assistant Manager Business Operations

   Knimbus

   Apr 2023 — Present

   At Knimbus.com, I drive operational efficiency, scalability, and growth while ensuring seamless customer experience. My role blends strategy and execution across multiple business functions:Operational Excellence – Streamlining processes, improving workflows, and implementing best practices for smooth business functioning.Data & Insights – Using Zoho Analytics, Salesforce, and Zoho CRM to enable data-driven decisions and enhance performance tracking.Team Leadership & Collaboration – Guiding cross-functional teams and improving productivity with tools like Jira ticketing.Channel Partner (CP) Management – Overseeing CP onboarding, coordination, and performance to drive SaaS growth.AI-Driven Optimization – Leveraging AI tools to automate tasks, reduce inefficiencies, and accelerate decision-making.Customer Success – Delivering high-quality service, supporting client retention, and aligning solutions with customer needs.Project & Process Management – Driving business-critical initiatives from planning to measurable outcomes.This role allows me to combine operations, technology, and customer-centric strategies to contribute directly to Knimbus’s mission of empowering institutions with smarter SaaS-based knowledge management solutions.

Education

• BBD University, Lucknow

  Bachelor of Business Administration, Business Administration and Management, General

• Jaipuria Institute of Management

  PGDM , Retail Management

  2018 — 2020

• BABU BANARASI DAS INSTITUTE OF TECHNOLOGY AND MANAGEMENT

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• Jaipuria Institute of Management

  Master of Business Administration, Retail Management