Anshuman Singh Parihar
Sales Operations & MIS | Vodafone idea | Driving Sales Insights & Performance Tracking MPC
- Role
- Management Information System Executive at Vodafone Idea Limited
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Anshuman Singh Parihar
Dynamic and results-driven Professional with 12 years of experience of which 7 years in…
Experience
Management Information System Executive
Dec 2024 — Present · Bhopal, IN
Managed backend processing for postpaid (MPC) services including Cpos,Sumeru…Assigning, processing and closing SRs. Using Sumeru to track the status of workflows from request initiation to fulfillment extracting SR resolution status reports from Sumeru, picking SRs from Sumeru queue. Assigning it to correct sub-team or tagging individuals. Updating the status ( Open,Under process, Hold, Resolved, closed).When a customer applies for a postpaid connection, Vodafone Idea may send a field executive or third party agent to physically verify the address provided in CAF(Customer application form). This is to ensure that The Customer resides at the given address. The KYC documents submitted are authentic. Re-verification or Suspicious Activity.Developed and maintained scalable backend systems supporting postpaid services, ensuring high availability and performance across millions of subscribers.Worked on core modules including billing, provisioning, customer relationship management (CRM), and usage data processing.Integrated backend APIs with front-end applications, third-party systems, and internal tools for real-time data flow and service delivery.Implemented automation scripts and tools to streamline customer onboarding, credit checks, and plan migrations.Handled incident resolution and root-cause analysis for backend issues impacting customer services or billing.
Education
Global University
Bachelor of Business Administration - BBA
2011 — 2013
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